Shipping policy

All orders are processed within 3 to 5 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For simple flat rate shipping: We offer flat rate shipping for FREE in the Continental USA.

Shipping option	Estimated delivery time	Price
Continental US	15 to 45 business days	FREE

International Shipping

We offer international shipping to the following countries: United States, Canada, Mexico, European Union].

If your country is not listed: Please email caravanmaya@gmail.com with your request.

If you’re using calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

For International Shipping: Our broader delivery timelines (e.g. 15 to 45 days) for international shipping since expectations can vary greatly depending on the item availability, delivery destination or supply chain issues.

Shipping option	Estimated delivery time	Price
International Priority	15 to 45 business days	$25

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Caravan Maya is not responsible for these charges if they are applied and are your responsibility as the customer.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 3-5 days for the tracking information to become available.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at caravanmaya@gmail.com with your name and order number, and we will look into it for you.

Shipping to P.O. boxes

We do not ship to P.O.Boxes

Refunds, returns, and exchanges

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at caravanmaya@gmail.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at caravanmaya@gmail.com.